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TURN AROUND TIME

Our standard production time is typically 7-10 business days (excluding weekends and holidays) on most items. Production time begins after customer proof approval and payment has been received. We do offer RUSH service at an additional charge.

Please note, production time does not include shipping and transit times. We generally ship via USPS and have no control over their delivery practices or times for delivery so please make sure you place your orders in plenty of time to account for shipping.

HOW TO PLACE AN ORDER

The ordering  process is easy.

  • Begin with selecting a print option. Chose from Screen Printing or Embroidery decoration.
  • Next, get an idea of the type of apparel you need (t-shirts, hoodies, polo shirts, etc…). If you see a particular item you like, let us know.
  • Finally, complete the quote request form. Enter as much detail as possible about your project. 

It’s that easy! You will receive a quote shortly with an electronic invoice for payment. Simply pay online and your order is registered into our system for production. 

CAN I PLACE AN ORDER OVER THE PHONE

Unfortunately, we can not accept orders placed over the phone. There is a lot of information that needs to be obtained in order to provide you with an accurate quote. We prefer you complete our QUOTE REQUEST FORM to ensure we understand your printing needs. This also creates an accurate history during the ordering process. 

However, you are certainly welcomed to call, message or email us with any questions you may have. We are always happy to assist you. 

THE ORDERING PROCESS

After you receive your online quote and payment has been made, your order is moved into the design phase. Here is where our design team works on your logo. If you submitted hi-resolution artwork, we ensure it meets our quality standards to achieve the best print possible. If we are creating a logo, you will work with our designers to bring your creative ideas to life.

From there, you will receive an online proof of your design. We allow up to two (2) revisions without any additional charge. Once you approve the design, it’s off to production. From there, our production time is generally 7-10 business days – however, we strive to complete orders well within that time frame.

WHAT IS HIGH-RESOLUTION ARTWORK

Resolution determines how clear the image will look – the higher the resolution, the clearer the image and the better it will look in print.

When we reproduce images for print, the resolution needs to be high – ideally around 300 pixels per inch. If your artwork is not high-resolution, it will not print well at all. 

For more information regarding artwork specifications, please visit the print method’s page you are interested in (screen print or embroidery). 

Our BLOG SECTION has many useful tips on logo design.

WHAT IF I DON'T HAVE A LOGO

No problem. We can create the perfect logo for you. We do charge for this service as this is labor intensive for our design team. Our rates are significantly discounted for our customers.

During the quote and design process, the more information you can provide our design team on what you envision, the better. This will make the artwork phase more efficient.

DO I HAVE TO PAY FOR MY ORDER IN ADVANCE

Good questions. We get this a lot.

All orders must be paid for in advance prior to the start of artwork creation and production. This is generally after your quote has been sent to you.

After you have been given a quote, it is valid for a period of 5 days. Information used to provide you with an accurate quote comes from you (the customer). This information includes:

  • Apparel selected with sizes
  • Quantity ordering
  • Artwork information
  • Printing information

After you have been given the quote and would like to place the order, we will send you an electronic invoice for payment. Once payment has been received, your order will officially begin preparation for production.

HOW MUCH DOES A SHIRT COST

This is a very good question and one we get often. Unfortunately, without additional information, this question is impossible to answer, as there are many factors that affect pricing.

You can view our BLOG POST on this topic if you like.

In order to provide you with a quote, there are a few things we would need to know – which include:

  • The quantity you are looking to purchase
  • The type of apparel
  • Number of colors in your logo
  • Number of locations you want your logo printed
  • Do you have finished artwork for your logo

Browse our site for popular styles. When in doubt, contact us for a quote by filling out one of these forms.

WHAT ARE THE PRICES ON THE APPAREL PAGES

Good question. The price listed on our site and apparel catalogs are for blank apparel – which does not include the decoration. This is a starting point in determining how much it will cost for your order.

SO HOW DO I KNOW HOW MUCH IT WILL COST?

We make it easy and put our pricing up front. We add the blank apparel pricing and decorating cost together. Complete the quote request form and our design team will get back to you as soon as possible with an amazing quote.

I DON'T SEE WHAT I'M LOOKING FOR

No problem. On our website, we list some of the most popular styles available from many of the top brands.

We also have links to our two main apparel catalogs which lists everything available for printing or embroidery decoration. Here you will find hundreds of styles available from t-shirts, jackets and bags.

Feel free to contact us for any questions you may have. We are always happy to help.

HOW DO I CHECK THE STATUS OF MY ORDER

Once you place an order, the turn around time may vary – depending on the variations of your order. We try our best to provide you with accurate production times.

If you created an online account, you can log into your portal and see the details/status of your order. When we update the status in our system, it displays under your your account as well.

Of course you can always contact us. We are happy to assist you in any way.

WHAT ARE APPAREL CATALOGS

Apparel Catalogs are our online version of items direct from the manufacturers and suppliers. Screen printers and Embroiders do not stock apparel in house. It is virtually impossible to carry every item and size. Once you place an order with us, we obtain the blank apparel from our suppliers and begin to prepare your order for production. 

Our online apparel catalogs list up to date items from a wide variety of trusted brands available for decoration. From t-shirts to outerwear, trust UrbanFly Apparel for your custom apparel needs. 

 

brands

Custom Screen Printing & Embroidery

Whether you need custom printed t-shirts for your business, event or fundriaser – we have you covered with fast service and awesome prices. It’s no wonder why so many trust UrbanFly Apparel